General Terms and Condition

  • The renter / driver and / or guarantor should follow and execute all terms and conditions mentioned in the contract.
  • Terms and conditions are subject to U.A.E. Legislation only. Any disputes or claim from parties will be settled as per U.A .E. Jurisdiction.
  • An Open and signed imprint of the credit card will be taken at the start of the rental and will be kept as a deposit. The renter / driver shall pay Access Rent A Car all charges such as rental charges, CDW (if taken), traffic fines, damage charges, excess km usage charges, toll charges, fuel difference charges, VAT or any other tax and late return charges, without demur to Access Rent A Car.
  • The vehicle has been handed over to the renter / driver in good mechanical condition, therefore it is the renter / driver’s sole responsibility to keep sufficient water and oil in the vehicle. Negligence of such conditions may lead to engine damages that will be incurred by the renter / driver.
  • damage the vehicle, the renter / driver is responsible for any damage to the vehicle due to any misuse and shall pay all repair / misuse charges with no objection.
  • The vehicle will not be used for transportation of any illegal substances (alcohol, drugs, etc) or transport merchandise or transport passengers for hire or any other illegal act, in case of fine or confiscation of the vehicle by the Law Enforcement Authorities, the renter / driver is liable to compensate Access Rent A Car for all other fees, impounding charges, and loss of rental.
  • It is the renter / driver’s full responsibility to deliver the vehicle to Access Rent A Car if it is due for service. Any damages due to the fault of the renter / driver not adhering to the service schedule will be charged to the renter / driver..
  • The renter / driver take the responsibility not to remove any parts or accessories from the hired vehicle and not to change the color or repaint or repair the vehicle without the prior written consent of Access Rent A Car. Penalties will be imposed on the renter / driver for whatever amount deemed acceptable by Access Rent A Car.
  • If engine temperature rises, the renter / driver must switch off the vehicle and contact Access Rent A Car, otherwise any damages due to over heating will be liable by renter / driver.
  • In case of any mechanical damage that occurred to the vehicle, renter / driver should stop the vehicle and inform Access Rent A Car directly. Failure to do so, will put the full liability on renter / driver.
  • The renter / driver is responsible to pay the amount of insurance charges between AED 1000 – AED 5000to Access Rent Car against any accident caused to the vehicle and must submit all required original papers to the police / court and rental office to claim any damage charges from the insurance company. Renter / driver is also liable to pay the sum of AED 5000 to Access Rent A Car in case the vehicle is not valid for use. And 30% of the total vehicle value in case of cancellation of the vehicle.
  • The renter / driver undertake to drive the vehicle by the named driver only. The driver should be at least 21 years old and the validity of his / her driver’s license must be valid for one year or more since the date of issuance.
  • The renter / driver should not use the vehicle for off driving, motor sports, rallying, towing or any other activities that may
  •  The renter / driver authorizes Access Rent A Car to debit his / her credit card on any pending and all unsettled amounts.
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.

Insurance Policy

  • The vehicle is for use only in the UAE. The insurance coverage is applicable only within the UAE. Failure to abide with this clause is the renter / driver’s full responsibility.
  • In case of the vehicle getting into an accident, the renter / driver should inform the Police and Access Rent A Car immediately. Failure to do so will make renter / driver fully liable.
  • The insurance coverage does not cover any accidents / damages if:
    1. The renter / driver during the period of the rental subrents the vehicle with or without written consent.
    2. The renter / driver is under the influence of alcohol or drugs at the time of accident.
    3. The vehicle is driven by an unauthorized driver.
    Any such violation of law would make the renter / driver liable to pay for the total damages of the vehicle and any ancillary
    damages caused.
    Please see below table for our insurance coverage policy:

     Age  Age  Renter / Driver at Fault  Renter / Driver not at Fault
    With collision damage waiver For 25 years old & above No charges apply No charges apply
    With collision damage waiver For 21 to 24 years old No charges apply No charges apply
    Without collision damage waiver For 25 years old & above 100% of the insurance excess and the number of days it takes to repair the vehicle Insurance excess is covered but no. of days repaired in the workshop is to be paid
    Without collision damage waiver For 21 to 24 years old 150% of the insurance excess and the number of days it takes to repair the vehicle 30% of the insurance excess plus no. of days repaired in the workshop

Pre-Authorization Procedure

  • Pre-authorization will be blocked on a valid credit card as a security deposit that may vary between AED 1000 – AED 5000 based on the vehicle class and driver’s age.
  • All rental payments are to be made in advance.

Cancellation Policy
1. Cancellation is free within 48 hours prior to pick up date.
2. For cancellation of rentals with less than 48 hours notice, Access Rent A Car will charge one day rental of the reservation.

Refund Policy
1. There will be no refund if the customer fails to show up for a rental that has not been cancelled prior to the pick up date. 2. We do not refund for early return and unused car rental days.
3. No refund if customer returns the car with more fuel.
4. Refunds will be done only through the Original Mode of Payment.

Traffic Fines and Toll Gates

  • All traffic fines have an additional charge of AED 20 (Dubai knowledge fee) and AED 30 (service charge).
  • Toll charges will be billed @ AED 5/- per crossing of the toll gate.

Delivery and Pick Up Charges

  • Dubai international airport car park fee AED 150. This amount will be charged while returning the vehicle to Dubai Airport Terminal plus the pick up charge.
  • Delivery or Pick Up within the City is AED 100 and other emirates at AED 250.
  • For places like Silicon Oasis, Motor City, DIP, Discovery Gardens, or any other places similar is charged at AED 150. 

Mileage Limits

  • Additional kilometer charges will apply for all vehicles at AED 0.50 per additional km. *Daily mileage allowance is 400 km per day (depending on vehicle class)
  • Weekly will be 350 km per day (depending on vehicle class)
  • Monthly have mileage limit of 6000 km per month (depending on vehicle class)

Late Return Policy

  • One day rental period means 24 hours. Anything above that will be considered as an additional one day rental.
  • Access Rent a Car does not accept returned cars on Thursdays after 2PM except for those agreed upon prior to the rental.
    In case a car is returned after 2PM on Thursday, an additional one day rental is applied.
  • Please note that we do not check-in cars after office hours or on Fridays, any car check-in during ‘off hours’ timing will be subject to off hours charges.

Additional Charges

  • Fuel difference will be billed at Access Rent A Car’s tariff rate.
  • All Access Rent A Car vehicles are “No Smoking” vehicles. Smoking in any of Access Rent A Car vehicles will result in a
    penalty charges of AED 300/-.
  • Additional fee is charged for lost keys, tools, accessories, plate numbers, and mulkiya (if applicable) at Access Rent A Car’s tariff rate.
  • Any glass stickers, window tint or film will be charged up to AED 500/.
  • Cars must be returned in a clean condition (no garbage), otherwise charges of up to AED 100 will be imposed. *Stains, spills, ash odor, cigarette burns, and any other damages will be charged at Access Rent A Car’s tariff rate. *5% VAT is applicable excluding toll gate and traffic fine.
  • 3% service charge for all Debit / Credit Card payments.

Method of Payment

      • “We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”.


Privacy Policy

      • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
      • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
      • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.


Delivery/Shipment Policy

  • www.accessrentacar.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.